How can we help?
Find answers to common questions about ConversionLoop and the OpenAI Ads Pixel Helper Chrome extension.
OpenAI Ads Pixel Helper
Why isn't the pixel showing as detected?+
The OpenAI Ads pixel fires via JavaScript after the page loads. Make sure the site has finished loading, then open the extension. If the pixel still isn't detected, check that the site's Content Security Policy isn't blocking external scripts — some sites block third-party JS at the header level.
What does 'oppref not in session' mean?+
oppref is an attribution token that OpenAI Ads adds to URLs when someone clicks your ad. It's only present when a visitor arrives directly from an OpenAI ad click. On direct visits, organic traffic, or any non-ad source, oppref won't be in the session — that's expected behavior, not a bug.
Why can't I see server-side CAPI events in the panel?+
Browser extensions can only intercept events that fire in the browser. Server-side CAPI events (sent directly from your server to OpenAI Ads) are invisible to any browser extension by design — they never touch the browser. To verify server-side events are firing, connect ConversionLoop and view the event feed in your dashboard, where all server-to-server calls are logged.
The event count isn't updating as I browse.+
The extension uses a side panel that persists across navigation. If events stop updating, try closing and reopening the side panel. On some single-page apps, navigation events don't trigger a full page reload — the extension will still capture pixel calls but the tab badge may lag by one navigation.
Which browsers are supported?+
The OpenAI Ads Pixel Helper works on Google Chrome (version 116 and above). It requires the side panel API, which is Chrome-only. Chromium-based browsers like Brave and Edge may work but are not officially supported.
How do I open the side panel?+
Click the ConversionLoop icon in your Chrome toolbar. The side panel will open on the right side of the browser and stay open as you navigate between pages. If you don't see the icon, click the puzzle piece (Extensions) icon in Chrome and pin ConversionLoop to your toolbar.
The extension shows a Pixel ID but events aren't firing.+
A detected Pixel ID means the pixel script loaded, but the page may not have fired any events yet. Interact with the page — submit a form, complete a checkout, or trigger whatever conversion event is set up. Events only appear in the panel when oaiq('measure', ...) is called.
ConversionLoop Product
My CRM events aren't showing up in ConversionLoop.+
Check that your webhook URL or integration credentials are correct in Settings. Each integration has a unique ingest URL — make sure you're posting to the right one. You can also check the Activity log in your dashboard to see if events are arriving.
Conversion events aren't reaching OpenAI Ads.+
Verify your Pixel ID and Conversion Key are entered correctly in the integration settings. The Conversion Key is separate from your general OpenAI API key — find it at ads.openai.com under Settings > API Keys > Manage conversion keys. The key format starts with sk-svcacct-.
How do I find my OpenAI Ads Pixel ID?+
Log in to ads.openai.com, go to Data Sources, and click on your pixel source. The Pixel ID is the alphanumeric string shown at the top of the source detail page.
Can I connect more than one CRM?+
Yes. Each integration is configured separately. On the PWYW plan you can connect up to 3 integrations simultaneously. The Unlimited plan has no cap.
Does ConversionLoop work with HIPAA-covered data?+
ConversionLoop hashes all personally identifiable data (email, phone, name) using SHA-256 before sending to ad platforms. We never store raw PII. For specific HIPAA compliance questions, email us at support@conversion-loop.com.
Still need help?
Email us and we'll get back to you within one business day.
For Chrome extension issues, you can also open an issue on GitHub.